Delivery & Return Policy
Information on Shipping
SkinGen™ constantly seeks out the best shipping options for delivery. We use Australia Post to provide our customers with great value and service for their deliveries. We reserve the right to change freight providers or substitute freight providers, from time to time without providing further notice.
All deliveries have a Track & Trace system whereby you can track the status of your order at all times. Signatures will be required, we do not provide Authority to Leave – if this is something you specifically require please email our team at Support@estheticaacademy.com.au - We understand that people often work during business hours, and therefore suggest ordering items to your business address if you do not think you will be available to sign for them at a home address throughout the week.
Please note that if you request a Safe Drop for your order, or you request an address change directly with the courier service, SkinGen can no longer be held liable should your order go missing in transit. Please take this into consideration before going ahead with making any changes directly with the courier service, after your order has been placed.
Please allow 5 business days for your order to arrive. We strive to pick, pack and send all orders out in 1-2 business days, however we cannot control the speed of delivery by the courier services. If you live a little farther out, please allow a little bit of extra time.
SkinGen ships to most postcodes throughout Australia. However, we are unable to ship to some postcodes that are not serviced by our shipping company. This includes certain island postcodes. If you are unsure if your postcode is excluded by our shipping company, please email Support@estheticaacademy.com.au to find out.
Express Shipping
Please note that Express Shipping is handled directly by Australia Post. Under our Terms and Conditions, we cannot be held responsible for delays outside of our control in delivery.
As an approximate guideline, express delivery times are:- NSW: 1-2 business days (regularly delivered in 1 business day but this can vary depending on weather and season)
- Victoria, QLD: 2 business days
- South Australia: 2-3 business days
- Western Australia: 3-4 business days
- Northern Territory and Tasmania: 4-5 business days
- *Very remote areas: Please allow 7 business days
Address changes and lost orders
If you have placed an order and realise you have entered an incorrect address, please contact Support@estheticaacademy.com.au immediately to correct the mistake. If your order is sent out with the wrong address, SkinGen will not be able to provide any assistance in the form of a refund or resend of the original order.
Please note: SkinGen advises against changing or redirecting the address of an order in transit. If you have placed an order, and while in transit you contact the courier service to either change your address or redirect your order to a new address, SkinGen cannot be held responsible if this order goes missing or becomes damaged. Please be aware that changes to an order in transit often do cause orders to become missing or damaged.If you wish to change or redirect an order already in transit, please contact Support@estheticaacademy.com.au for assistance.