Terms and Conditions

A SkinGen Representative will be in touch with you shortly to go through the onboarding policy, terms and conditions.

1. INTERPRETATION

  • Australian Consumer Law: Schedule 2 of the Competition and Consumer Act 2010 (Cth)

  • The Buyer: Purchaser of goods from SkinGen

  • The Seller: SkinGen Pty Ltd (ABN 98 657 512 484)

  • Goods: Products or services purchased

  • Order: Buyer’s request for purchase

  • Website: Seller’s online portal or platform

  • Other legal definitions as per Australian legislation.

2. CONDITION OF SUPPLY OF GOODS

a) Buyer must sign these Terms and Conditions.
b) Buyer must sell only within Australia.
c) No reselling outside Australia.
d) Goods may not be sold at unregistered business premises.
e) Online sales must be via secure platform with login, or at full RRP.

Termination requires 30 days’ written notice by either party.

3. ORDERING TERMS

  • Orders are pre-paid unless credit terms are approved after 6 months of trading.

  • Annual minimum spend: $5,000 AUD (excluding GST).

  • All pricing subject to change without notice.

  • Orders can be placed online or via account manager.

4. INTERNET PROTECTION / SALES RESTRICTIONS

  • No reselling on e-commerce platforms not linked to professional business etc.

  • Buyer may sell online only through their own secure business website.

  • Breach may result in immediate account suspension.

5. SHIPPING

Domestic Shipping (Australia):

  • Shipping fees apply unless otherwise stated.

  • Free shipping for orders $1,200 AUD+ (ex GST).

  • Delivery via Express Post or equivalent; signature required.

International Shipping:

  • Drop shipping prohibited.

  • International orders via SkinGen HQ only.

Claims:

  • Missing or damaged goods must be reported within 3 business days.

6. DELIVERY

  • Delivery times are estimates only.

  • Seller not liable for late delivery.

  • Orders may be delivered in instalments.

7. LOSS OR DAMAGE IN TRANSIT

  • Claims must be made in writing within 3 business days of delivery.

  • Seller may replace, supply missing goods, or issue credit.

8. DRAWINGS AND SPECIFICATIONS

  • Illustrations and specifications are approximate and for reference only.

9. WARRANTY AGAINST DEFECTS

  • Goods warranted free from defects per manufacturer’s warranty.

  • Must be stored and used according to manufacturer guidelines.

  • Shelf life: 3 years unopened, 6–9 months once opened.

  • Remedies: replacement, repair, or reimbursement as permitted by law.

10. PRICING, PAYMENT, AND SUPPLY CONDITIONS

  • Prices exclude GST unless stated.

  • Payment by cash, card, or transfer before dispatch (unless approved credit).

  • Seller reserves right to amend prices or cease supply at discretion.

11. BUYER’S PROPERTY AND RETURNS

  • Goods may be returned within 7 days (change of mind) at Seller’s discretion.

  • Faulty products must include evidence (photos, batch numbers).

  • Confirmed faulty goods receive credit or replacement.

12. INDEMNITY

These Terms form the entire agreement between Buyer and Seller.

13. PRIVACY

14. EXCLUSION OF REPRESENTATIONS

These Terms override all prior discussions or arrangements.

15. FORCE MAJEURE

Seller not liable for failure to perform due to events beyond control (e.g., fire, flood, pandemic, etc.).

16. BUYER ACKNOWLEDGEMENT

Buyer purchases Goods at own risk, relying only on express warranties.

17. PLACE OF CONTRACT

  • Governed by laws of Victoria, Australia.

  • UN Convention on Contracts for International Sale of Goods does not apply.

18. ASSIGNMENT

Buyer cannot transfer obligations without written consent.

19. TRADEMARK AND COPYRIGHT

  • Buyer must not use Seller’s intellectual property without written permission.

  • Promotional materials must follow brand guidelines.

20. SUPPLY CHAIN AND OPERATIONAL INTEGRITY

  • Buyer must comply with all Modern Slavery, anti-bribery, and ethical sourcing laws.

  • Breach may result in termination of agreement.